By Cuong Chan Luu – Operations Risk Management
November 2021
Highlighted of this year operations and risk improvements have been achieved through the provision of Cyber Induction training to the workforce so everyone’s familiar about Cyber Security. The increased awareness of fraudsters using email cyber scams/phishing scams are becoming increasingly higher. As such OVAHS has been building a step forward training in the cyber security culture and empowering staff to become the first line of defence to reinforced.
As ISO 9001:2015 Accredited organisation, also in recognition of community and staff’s feedback following a series of audit building and 6 months housing inspection, bush-fires, attempted break-ins, staff suggestions as well as climate change impacts. OVAHS has been investing an additional $1.3 m through IAHP SMP funding over the 5-years since 2016, purpose to strengthen risk safety and working conditions by means to provide better access to serve our communities. I thank you for the Operations Maintenance Team: Andy Martin, and Brendan Smith over the years have made their fantastic work commitment to these projects.
Below a snap shot what funding goes towards over the years, and the team commit to these projects:
Sources: IAHP SMP Grant Activity Service Project 2016-2021
Again, this FY20/21 year infrastructures and staff housing improvement of Termite Barrier installations, Emergency Fire Stairway, Bore Water and Reticulation System are underway. With these projects funded $371k are adding value, fit-for-purpose, health and safety, climate change participation to make OVAHS what we stand for best interest for OVAHS, workforce and communities. We also thank you for local and our interstate service provider, suppliers, contractors and business partnerships have made the contribution with fantastic cooperation in this outstanding year!
We acknowledged and recognised the following satisfied OVAHS business partnership and service provider:
OVAHS has been providing internal audit training to the workforce. This is a first step to get potential areas to be audited – service, process and quality system compliance to requirements. Trainees will be able to check conformance to define requirements of these topics being selected to audit their areas. SMT area apply agreeing standards of best practice audit criteria, and provide necessary data and evidences so trainee will be able to collect and analyse against the standards in their areas, such as medicine and clinical service delivery, use of equipment processes, security system, and WHS emergency response standards. This year we have our new CQI Officer Beth Hales to join us for CQI, ISO Accreditation team together with Trish Hill – our long loyal driver of CQI management and myself to have these ready for OVAHS QMS:
OVAHS is committed to full compliance with all applicable laws, regulations, standards, contractual obligations to which it is bound. Compliance management framework integrated to all OVAHS function and activities details a structure for responsibilities and accountabilities and specifies the broader compliance management approach that OVAHS has adopted. These includes the principle of Governance, Risk, Compliance (GRC) commitment, implementation, monitoring and measurement, and continual improveme
OVAHS NEWS Website Published Nov/ Dec 2021
PORTFOLIO RISK MANAGEMENT
BY OPERATIONS AND RISK MANGER (ORM), CONTINUOUS QUALITY MANAGER (CQM) & CONTINUAL QUALITY IMPROVEMENT OFFICER (CQI) 16/11/2021
PHOTOS
As Primary Health Care (PHC) service, the Board, CEO and Senior Management understand that effective risk management is important to OVAHS and the community, the wellbeing of our client and the broader safety economy. Risk management is about understanding the uncertainties facing our organisation, and developing strategies to benefit from them, and minimise their impact on the achievement of our purpose and strategy. With factors such as COVID-19, funding changes, societal expectations, community preferences, uncertain macroeconomic conditions, changing climate environment, human mistake, process system error, and workforce shortage competitive landscape are increasingly exposed to greater levels of uncertainty and therefore require innovative and robust risk management practices.
OVAHS PHC and Program services consist of FASD, ABLe, TIS, SEWB, NDIS have traditionally been well managed. We proactively manage our organisation risk within Enterprise Risk Management (ERM), and Operation Risk Management (ORM) portfolios, and maintain a position of safety, culturally appropriate, stakeholder relationship collaborations, and improve accessibility and infrastructures to deliver strong and sustainable returns to our community. OVAHS is aware of ORM are the root cause comprises the continuous management for failures is common. With increasing requirements, complexity and a growing volume of risks, training awareness, commitment of support from CEO, SMT which provide benefits for OVAHS integrating risk management activities and optimizing performance.
However, the impact of operational risks has been, to date, relatively insignificant. In contrast, recent trends such as COVID-19 affecting Australia, and an increased awareness of fraudsters using email cyber scams/ phishing scams which are becoming increasingly common, have made operational risks more significant than ever before. Human errors are the key contributors to operational risk, therefore making them OVAHS priority for controls, policies and procedures, organisational support, and risk assessment training. COVID-19 Vaccine-mandate, and Cyber Security culture empower staff to become the first line of defence through training awareness. Once the compliance program reduces those highest risks to acceptable levels, the organisation moves on to lower risks.
In essence, ORM is protective, ERM is proactive seeking to optimise risk. ORM seeks to eliminate or minimise risk by the decision of CEO, SMT in consultation through risk management framework:
OVAHS RISK MANAGEMENT FRAMEWORK
Context and Interested Parties Needs and Expectations
