Image above, from left to right: Cuong Luu – Operations Manager, Dr Lida Fourie – SMO, Derek Donohue – Acting Health Services & Program Manager, Sharon Benning – Acting CEO, and Trish Hill – Medical Records & Reception Manager.
Absent: Graeme Cooper, CEO, Angela Geddes, Quality and Risk Manager
OVAHS Senior Management Team and the combined efforts of all OVAHS staff, OVAHS has again passed ISO (International Organisation for Standardisation) accreditation for the 7th consecutive year. This achievement means OVAHS continues to hold independent recognition and Quality Management Certification from the world’s largest developer and publisher of International Standards.
An effective Quality Management System is what ensures OVAHS services meets a certain level of quality that is reliable, safe, consistent, meets client expectations, continuously improves and complies with the law.
OVAHS has effectively provided evidence of the following in order to achieve accreditation:
- Improved efficiency and reduction in costs
- Better customer experience and management
- Effective risk management strategy
- Competitive advantage and broadened market scope for contracts and tenders (especially government)
- Enthused and engaged staff management with documented processes
- Utilisation of best practice management and strategy.
The revised ISO 9001:2015 significantly differs from the previous edition, with:
- A stronger focus on risk management and customer satisfaction
- A new structure to align management systems Standards
- More emphasis on leadership and commitment
- Fewer prescriptive requirements
- More requirements on communication and strategic alignment
As we all know, the process is hard work and all staff involved should be very proud of their efforts.